Drivers License Bureau at 507 North Crane Street, Pontiac, Illinois.

Very nice lady who helped me Wednesday get both my IDs updated. Such a sweetheart! The man who renewed my plate sticker however, could use a course in customer service. He acted like he was bothered to even do his job. Wish they carried "Start Seeing Motorcycles" stickers like other DMVs.

My husband and I had to go to this facility twice because we didn't have all the documents needed to get our driver's license changed to IL. Our first encounter was with a very warm and nice lady who was filling in in Pontiac; she was filling in from Bloomington. When we returned two days later to get our driver's licenses we encountered Patty. Unfortunately, Patty was the acting supervisor. Patty had little to NO leadership skills! Patty was completely rude to my husband and myself, she even shouted at me across the room. When I was called up to get my driver's license I was greeted by a very NICE man who, again, was filling in from Bloomington. He asked how my day was going. I told him it wasn't going well and that his co-worker was completely out of line and I would be filling out a survey regarding my horrible service.

Interestingly, I have asked various people about the DMV here in Pontiac. One person I spoke with named Patty by name before I said her name. The resounding opinion is that EVERYONE at that facility is RUDE!

Made a special trip to town, was told they couldn't wait on my son till after they had lunch. After they told him that they did the exact opposite and waited on 3 more people. Total disregard for clients and EXTREMELY RUDE!!!!!! taking my business elsewhere. I'd rather drive an hour than deal with this facility!